The latest financial data from companies offering ring-tone downloads, text
information and other mobile services in China reveal sharp falls in revenue as
new policies designed to protect consumers take effect.
Some service providers have lost more than a quarter of their anticipated
revenue, totalling tens of millions of dollars, after the introduction of the
new rules.
Advertisement
Earlier this year, China's two mobile phone network operators, the giant
China
Mobile and its smaller competitor
China
Unicom, changed the rules under which third-party providers can sell
services over their networks.
The changes were prompted by customer complaints and new government
regulations.
Thousands of customers had complained that they were being billed for
services and downloads to which they had not agreed, or were unable to cancel
services from the so-called wireless value-added services providers.
With the introduction of the new rules, customers were first required to
opt-in to continue receiving services to which they were already subscribed.
Subsequently, the new rules require that they receive clear, repeated
notification of any new service when they sign up. Additional restrictions
include a preset upper limit on monthly service fees.
Nasdaq-listed
Tom Online
and
Kongzhong
Corp are among the largest of China's numerous wireless value-added services
providers.
These companies earn most of their income from mobile phone users who pay for
ring-tone and desktop wallpaper downloads, information such as news, weather and
stock market reports via SMS, and interactive voice response services.
Most services are paid through the customer's mobile phone bill, from which
the network operator takes a percentage.
Comments
Have your say on this article