Draft Taxpayers' Charter 'inadequate': CIoT

The Chartered Institute of Taxation (CIoT) has labelled the draft Taxpayers' Charter as 'inadequate,' arguing it's too heavily geared towards HMRC rather than users of the department's services.

The CIoT has long been campaigning for a Charter and has openly expressed its disappointment with the draft as set out in the current HMRC consultative document.

Nick Goulding, president of the CIoT, said: ‘We can completely understand that the Charter should have regard to the 'HMRC Vision' and that the Charter should work for HMRC staff as well as for their customers. But its main orientation must be for users of HMRC's services; it seems to us that the current draft has lost sight of this aim.’

Further Reading:

Consultation to start on taxpayers' charter

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