The most effective way of tackling online fraud is to centralise detection
systems, experts in the field have advised.
Speaking a the annual
Retail Fraud Show
anti-fraud specialists argued that the proliferation of data across the
enterprise increases the likelihood that criminals will find a weak spot.
Tim Sparrow, a consultant at payment provider Cybersource, argued that while
a multi-pronged approach to data security has its advantages, frequently firms
are left with large volumes of data residing in multiple places.
"Despite what the sales people say there is no single tool which can provide
100 per cent accuracy and is economically viable," he said. "Having multiple
tools is a challenge because data is in different places, so using a single
centralised platform to consolidate all your information allows you to be more
efficient."
The Royal Mail has been able to buttress its fraud detection systems by
introducing a common repository for data generating through its web site, high
street stores and call centres. Such centralisation was "essential" in helping
get a handle on all that data, said Paul Donald, project manager at Royal Mail.
Donald added that firms should ensure they don't "put a heavyweight
management structure in place" to control data, as that can hinder decision
making. Instead, IT should fraud prevention systems must ensure people can make
quick, informed decisions.
He also stressed that fraud prevention systems need to retain some manual
controls to minimise the number of false positives they generate.
At Home Retail Group, the parent company of Argos and Homebase, the
anti-fraud team includes a full-time risk analyst to monitor data on an ongoing
basis, said the firm's fraud prevention manager, Mari-Ann Bayliss. The team also
has a member dedicated to analyse online auction sites, aiming to track
fraudulently purchased goods which are being re-sold online.
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