Public sector outsourcing contracts are 75 per cent above the going market
rate, according to new figures from Compass Management Consulting.
Contracts are still as overpriced as they were last July, when the consulting
firm first started looking into the issue and produced a report entitled
Public Sector Using Irrelevant Measures of Value.
Although there have been a few cases where government departments have
improved their contract costs since last year, the majority are still
overpaying, said the consultancy’s managing consultant, David Locke.
“Above average is our view of overpaying,” said Locke. “And the public sector
should get the best prices, not just average.”
Although the OGC has the remit to oversee the procurement of external
services by public bodies, Locke said that in reality the larger government
departments form their own contracts. “The OGC has no scale or expertise to
procure on behalf of everyone,” he added.
Locke believes the major problem is the public sector failing to recognise
the long term goal of outsourcing contracts because of its concern for short
term gains. “It is a problem related to skills and motivations,” he said. “The
reality is a contract needs to hold provision for changes.”
It needs to take account of policy adjustments, changing departmental needs
and transformational projects, said Locke.
Ben Farrugia, policy analyst at The TaxPayers’ Alliance, commented: “The
principal problem with UK government procurement - and with large IT projects in
particular- is that it is carried out by people who lack sound understanding of
commercial realities.”
Farrugia said fixed costs arrangements and Private Finance Initiatives (PFI)
have not been successful in lowering risks associated with public sector
procurements. “Consider the NHS’ NPFIT (The National Programme for IT),” he
said. "The NPFIT initiative is a move to create a centralised electronic care
record system for patients in England, but cost and security issues have
continued to make it a controversial programme."
According to TaxPayers’ Alliance, the NPFIT has overrun by more than 439 per
cent. A report by the Alliance notes that in an original NHS brochure
advertising the scheme, the cost was planned at £2.3bn, but the most recent cost
of the scheme disclosed by the National Audit Office is £12.4bn.
In order to realistically assess a procurement option, people with the right
skills need to be used who can appreciate the enormous complexity involved,
Farrugia continued. “But also it needs to involve at all times those people who
will use it.”
The TaxPayers’ Alliance lists a number of reasons why so many public sector
budgets are not delivered on budget, including the failure of public sector
officials to properly specify what is desired from a project - additions are
made when the project is ongoing and this increases the size and project cost.
Also, many contractors underestimate the cost of the project in order for it to
gain approval, said the Alliance.
Mike Kenworthy, ICT partnership manager for Castle Morpeth Borough Council,
said he had decided not to outsource IT because he did not believe it would save
the council costs. He advised councils to ensure a contract is highly specified
with target LAAs inbuilt before they decide to go with a provider.
Andy Honess, the managing director of business intelligence (BI) firm
QlikTech, said outsourcing providers are increasingly buying BI technology to
monitor what they are giving back to customers. Honess said he had noted an
increase in QlikTech’s sales to outsourcers.
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