High street retailers are failing in their quest to boost web site
accessibility despite overall improvements, according to the latest research
from web consultancy Webcredible released this week.
The
Accessibility
for Ecommerce High Street Retailers 2007 report tested the sites of 20
of the UK's top high street retailers according to best practice guidelines, and
found an average score of just over 50 percent.
Top was H Samuel with 76 percent,
while HMV, B&Q, John Lewis and Argos completed the top five. Currys came
last with a score of just 34.
Although there has generally been improvement in retailers' efforts to make
their sites more accessible, many still fell down at the payment stage,
according to Webcredible director, Trenton Moss.
Areas where sites could improve included adding in "skip links" to help users
navigate content more easily, and highlighting links which can aid non-mouse
users, the firm said.
"It is also important to remember that there are disabilities which hinder
online shopping other than partial sight and blindness," explained Moss. "For
example users with motor skill difficulties will find it hard to use a mouse and
will need to navigate web sites using just the keyboard. It is essential that
when 'tabbing' through a site headings stand out sufficiently and can be clearly
read."
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