Rimini Street has confirmed its
interest in acquiring fellow third-party business applications support provider,
SAP-owned TomorrowNow. The move could
extract SAP from a tricky position and create a new leader in the alternative
support market that analysts say is showing healthy growth.
TomorrowNow provides support for PeopleSoft, JD Edwards and Siebel
applications, as an alternative to maintenance provided by Oracle, the owner of
all those lines. However, several executives have departed the firm in the last
fortnight and SAP has announced that is considering options including a sale of
the unit. The announcements came in the wake of an ongoing legal case with
Oracle over TomorrowNow staff allegedly downloading certain customer-support
documents. The affair may have led SAP to fear damage to its reputation.
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In an email to IT Week, Las Vegas-headquartered Rimini Street
confirmed its interest but a spokesman added that the firm is “proceeding
cautiously … since Rimini Street is already seeing SAP/TomorrowNow clients
migrating to Rimini Street”.
Rimini Street, itself set up by a former TomorrowNow executive, said the
market for alternative applications support was more than doubling annually and
claimed its business has grown four-fold since Oracle filed suit against SAP.
The firm's spokesman added that it expects soon to announce plans for a
European presence. TomorrowNow already has offices in London and Amsterdam. In
an interview with IT Week last December, TomorrowNow’s Nelson said that
the firm planned to add support for more application suites, including Baan, and
added that the company wanted to be the “emergency support team” for ERP users.
Forrester Research analyst Ray Wang said that TomorrowNow’s problems disguise
a buoyant sector.
It is “too early to call the death of third-party maintenance”, Wang wrote in
an email to IT Week, adding that ERP maintenance “remains a huge pain
point for customers”.
Wang said the market had been healthy enough for TomorrowNow to grow to about
150 employees and 300 customers, and was strong enough to accommodate a
50-customer rival in the form of Rimini Street. Chinese services firms could
also pop up as alternative support sources, he predicted.
However, UK Oracle User Group chairman Ronan Miles said he was unsurprised by
SAP saying it could jettison TomorrowNow.
“The path of JD Edwards [in being acquired by PeopleSoft and then subsumed by
PeopleSoft’s sale to Oracle] caused a number of customers to look at TomorrowNow
but in the end they didn’t jump,” Miles said. “Oracle did a ‘good enough’ job in
calming the customer base and the customer base was in a position to give the
whole acquisition path time to settle down.”
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