A gap is emerging between the priorities of business executives and CIOs that
could diminish firms' competitiveness and put the CIO's position at risk,
according to a major new survey from analyst firm
Gartner.
Released today, the annual report on CIO's priorities surveyed 1,400 CIOs
around the world and found that while the businesses they work for are
increasingly focusing on revenue growth the CIOs themselves remain focused on
issues internal to the IT department.
"The gap between IT and the business is in danger of widening again," said
Dave Aron, vice-president of research for Gartner. "Last year globally 39
percent of firms said they were looking to grow, but this year that has soared
to 63 percent. IT is being called upon to drive that growth, but due to the cut
backs of the past few years and the [lack of business understanding in the]
current skills mix it is not well suited to deliver."
Aron argued this disconnect between CIOs and CEOs was evidenced by the
contrasting priorities of the two sides of the business. The Gartner survey
found that while business executives identified improving business processes,
enhancing workforce performance and growing the customer base as the near-term
priorities, CIOs remained focused on "classic IT priorities", such as improving
IT services and enhancing IT governance. "These priorities are important, but
they are not enough to really drive growth," said Aron.
The report concluded that CIO's were largely aware of the gap between IT and
business priorities but lacked the budget or resources to address the problem.
"CIO's are smart business people but they tend to be weighed down by the amount
of responsibility they now have," said Aron. "For example, 86 percent saw
innovation as a key requirement but only 26 percent said they had the
capabilities to deliver it."
However, Gartner warned that despite budgetary pressures and the requirement
to continue to perform classic IT tasks, CIO's must find a way to deliver the
kinds of innovative IT solutions that will help drive revenue growth or else see
their influence in the business diminish.
"IT chiefs have to focus all their discretionary spend on the projects that
will help their business win [in competitive situations]," advised Aron. "
Failure to do so will result in IT being relegated to a plumbing role, which
will actually make the business even less competitive."
Mark McDonald, group vice-president and head of research at Gartner, said IT
chiefs should particularly focus investment on information management and
business intelligence software as a means of enhancing commercial
competitiveness. "CIOs will need to concentrate on information as a leverage
point to enhance efficiency, increase effectiveness and support competitiveness,
" he said.
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