CA has launched a new version of its Clarity IT governance system, which now integrates with the software vendor’s support and change management tools to improve the way firms control updates to their IT environments.

Clarity, which was acquired through the firm’s purchase of IT governance specialist Niku last year, now integrates with Unicenter Service Desk and AllFusion Harvest Change Manager. The announcement is part of CA’s Enterprise IT Management (EITM) strategy to offer end-to-end IT management systems.

As part of the update, service desk calls will automatically link to the Clarity system if a new project is needed to resolve problems. Clarity offers demand management, portfolio management and resource planning tools, and activities will also be carried out within the guidelines of the Change Manager system.

CA said the integration of the products will help firms to ensure the best use of IT resources, and follow standards and best practice methods such as the IT Infrastructure Library (Itil) methodology for IT service management.