Salesforce.com is synonymous with the
rise of on-demand software but there is a long queue of other firms wanting to
do for their own fields what Salesforce has done for customer relationship
management and sales force automation.
A particular field of interest at the moment is in employee performance
management, where firms’ human resources departments and invited others can view
the results of benchmarking staff achievements against targets. This is widely
seen as an obvious candidate for SaaS adoption and companies such as Employease
and SuccessFactors are already building significant revenues.
Procurement, content management, search and security are also categories
beginning to fill up with contenders. However, it is companies such as
NetSuite and Workday that focus on suites
of on-demand business applications that are understandably gaining most
attention, alongside the frantic re-engineering efforts of the established
giants swinging from on-premise to service-based models.
Other fields could be seen as retreads of existing models with occasional
tweaks learned from the success of SaaS. Companies such as payroll giant ADP and
recent Cisco conferencing acquisition WebEx, for example, ran strong businesses
before repositioning themselves as on-demand companies. With software as a
service so hot, their desire to stretch a point for marketing purposes is
understandable.
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