Retail Assist scores an ISO first

VAR seals gold standard ISO accreditation following successful BSI audit process

Written by Sara Yirrell

CRN, 03 Mar 2008

Retail Assist has claimed it is the first retail-specific reseller in the UK to achive ISO 20000 accredation.

ISO 20000 sets out best practice for IT service providers along with a framework for continuous improvement.

Dan Smith, managed services director at Retail Assist, said: "This is an endorsement of the effectiveness of our business: our people, processes and technology. ISO 20000 engenders a service culture which very much reflects our own.

"Its guidelines and controls support the continuous improvement of implementing projects and delivering managed services. The framework will help us further improve our processes and respond with confidence to our clients’ expectation of faultless and consistent delivery.”

Smith added: “We play an enabling role in helping our clients to evolve – and put into practice - their strategy. Our ISO 20000 status takes things a step further. It reassures our clients and endorses their choice of Retail Assist.”