oyster card + reader
Some Oyster uses will need to replace corrupted cards

Oyster card system suffers weekend crash

More than 40,000 travel cards get corrupted and commuters travelled for free on Saturday due to system failure

Written by Angelica Mari

The Oyster card system was down for at least five hours on Saturday, meaning gates on the London Underground were open and bus drivers could not take fares.

And cards used during that period got corrupted or incurred a fine, prompting Transport for London (TfL) to draft in extra 150 staff to hand out replacement cards on Monday morning to help prevent queues building up as 40,000 passes stopped working as a consequence of the fault.

Advertisement

“Anyone who touched in or out on Saturday morning has probably had their Oyster card disabled (code 30) and will need to change their Oyster card at a ticket office using the failed Oyster card procedure. If it is a student, child card etc, then they will need to contact Oyster for a replacement. Even our staff have had their passes disabled,” TfL said in a statement released yesterday.

The glitch has now been fixed and cards are now being accepted across the London Underground, DLR, overground and on the train services that accept Oyster, though a number of buses may still be facing problems.

All passengers affected by the problem will be given an automatic refund from Tuesday and will be able to travel even on services with faulty readers.

TfL is investigating the cause of the problem and should release a further statement later in the week.

“The vast majority of passengers have travelled without any disruption this morning and London Underground staff have minimised the delay to passengers with cards that are not working," said a TfL spokesman.

“Less than 1% of the 6 million regular Oyster card users required replacement cards after the incident on Saturday morning. We are replacing affected cards and there are now less than 35,000 cards that need to be replaced. If this has not been practical during this morning, London Underground staff, and London bus drivers, have allowed these passengers to travel," he said.

“Ticket offices are well stocked and we advise those passengers who have not yet replaced their cards to go to their nearest London Underground ticket office through-out today.”

Comments

White papers

Related jobs

More Accounting jobs

Spotlight

Ted Bell, Abel and Cole FD

Profile: Ted Bell, FD of Abel and Cole

The combination of the online shopping boom and a hunger...

Top 30 Accounting Networks and Associations 2008

The race to become the biggest firm on the planet...

Barack Obama Accountancy Age cover October 2008

Obama: asset or liability?

What an Obama presidency could mean for you

Find your next job

Find your next job
Salary Checker

Job of the week

More finance jobs

Newsletters

Sign up here for the very latest news delivered to your inbox. Choose from the following options:

Your next job

Have your say

Will proposed tax cuts help to stimulate the economy?
Yes
No

Advertisement

Search white papers

Search white papers

Advertisement