Broadband operators are hammering customers who live in "broadband
blackspots", charging them up to £15 a month more than other users, and an
Ofcom review could increase costs even
further, according to research.
Twelve million people live outside
Tiscali's network coverage area and must
pay an extra £8 per month for broadband, while
AOL's blackspot covers nearly 10 million homes
and these customers are charged an extra £10, said the study by price comparison
web site Moneysupermarket.com.
Blackspots exist where an ISP does not have its own equipment installed in
the local exchange and has to buy connectivity from BT on a wholesale basis,
which typically costs more.
And the situation is about to get worse, as
Ofcom prepares to review charges, said
Rob Barnes, head of broadband and mobiles at
Moneysupermarket.com.
“Millions of people are penalised for living in these broadband blackspots.
Major household names such as AOL, Tiscali and Talk Talk charge extra for those
outside their network and as a result pass on costs of up to £15 per month," he
said.
“With the Ofcom review of BT’s Openreach charges due at the end of the year,
costs are certain to rise. Ofcom should be ensuring providers accessing
wholesale areas are charged a fair amount in order for the provider to then pass
on the best value deal to the consumer."
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