Local authorities will soon start to share frontline services such as
education and recycling, according to David Myers, the Home Office director of
shared services.
Pooling technology is becoming more acceptable as back-office sharing boosts
public service delivery, said Myers.
Advertisement
“Shared services are evolving to the frontline and services we never thought
were sharable will be,” he said at a conference organised by supplier
Agresso.
“We will be looking at sharing things such as contact services, waste
management and education. We are seeing more evidence of public-to-public
sharing.”
Myers has identified 37 reasons why public bodies say they cannot share
services, but said they can all be overcome.
Organisations must be prepared to accept change, because a good shared
service cannot be delivered without pain, said Tim Marshall, chief executive of
education network Janet UK.
“If there is no bleating, you have not gone far enough,” he said. “Public
money is very precious. If people are creating barriers to delivering public
value, let them take their pensions.”
Organisations that do not share will need to justify that decision, said Paul
Bettison, leader of Bracknell
Forest Borough Council.
“It has reached the stage that we are looking at ways of saving £5,000, when
11 years ago we were only looking at how to save £50,000 or more. That is how
financially tight it has become,” he said.
Comments
Have your say on this article