Commuters believe advanced rail ticketing technology could solve queuing
problems in the UK, according to research.
A study conducted by independent rail watchdog
Passenger Focus suggests passengers
feel that smartcard ticketing would speed up queues and ease penalty fare
worries.
The ability to avoid buying separate tickets for each journey was another
motivation for supporting the use of smartcards.
But passengers also thought that security technology should be in place for
when tickets are stolen or lost.
"Train operating companies need to provide alternative and flexible means of
buying tickets and give passengers what they want,” said Passenger Focus chief
executive Anthony Smith.
“There is a real need to capitalise on the momentum of
London’s Oyster smartcard and explore
the potential for wider application of smartcard technology across the UK’s rail
network.”
The study polled passengers in 10 focus groups across London, Cardiff,
Newcastle and Glasgow.
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