Eurostar is introducing print-at-home and mobile-enabled barcode tickets to
speed up boarding on its international trains.
The gates at the newly-opened terminal at London’s St Pancras International
are already equipped with scanning devices, and customers booking online will be
able to use the service from the middle of this year.
“The scheme is one of a number of customer service initiatives designed to
make the whole travelling experience for passengers as easy as possible,” said
head of distribution and commercial systems Jamel Chandoul.
Eurostar is also integrating its booking system with those of operators on
the domestic UK network, so national and international trips no longer need to
be ordered separately.
Seven companies Chiltern Railways, East Midlands Trains, First Capital
Connect, Hull Trains, London Midland, National Express East Coast and Virgin
Trains are linked to the system, following a project by supplier Fujitsu.
Travellers from 68 towns and cities across the UK can order through-tickets
to destinations in France, Belgium and Holland. And by 2009, the operator will
aim to add Germany, Switzerland and Austria to its network.
“With the new ticketing system many people can now book their entire journey
from their local mainline station to continental Europe through one joined-up
service,” said Chandoul.
Ultimately all the 25 members of the UK’s Association of Train Operating
Companies will be invited to join the scheme. A second wave of operators,
including Great First Western and East Anglia, are expected to be added by the
end of the year.
Last year Chiltern Railways implemented a similar mobile phone ticketing
system at London’s Marylebone station.
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