International brewer
SABMiller has
implemented collaboration software to improve team working for staff in 60
countries.
The company has created a collaboration toolkit, developed across a
three-month period by suppliers Avanade
and Deloitte, using the first global
deployment of Microsoft’s Office SharePoint Server, Live Communication Server
and LiveMeeting tools.
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The new system gives SABMiller employees access to a range of communication
and information-sharing tools, including internal wikis, blogs and an instant
messenger capable of locating individual workers. The toolkit’s ‘collaboration
rooms’ provide a virtual area for colleagues to share files and work on
documents simultaneously.
Karen Pritchett, business applications manager at SABMiller, says the
collaboration rooms played a vital role in allowing teams from different
continents to reach a consensus on standardised ways of working.
She says the suite also proved useful when co-operating with other companies
outside the brewer’s immediate network.
‘We have various global projects going on at a given time, where not just
SABMiller employees are involved, but also third parties as well,’ she said.
‘We’ve used those rooms to share relevant documentation, the plans and
calendars of the team as well as all the discussion threads, issues and risks –
the various elements within any project management structure.’
The software has also made it easier for employees to learn from previous
projects. A construction team in Colombia built a new brewery in just under a
year, after consulting files from a similar 18-month project in South Africa.
The collaboration toolkit was introduced in February this year, following a
two-month trial period. The brewer is now in the process of collecting feedback
to examine the software’s impact on company productivity.
‘Anecdotal evidence says it’s helping a lot of our globally diverse teams,'
said Pritchett. ‘It’s allowed them to be quicker, more efficient and to travel
less.’
SABMiller is one of the world’s largest breweries, and sells beers such as
Miller and Peroni.
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