Strong online sales have helped offset what could have been a disappointing
year for high street giant
Mothercare.
The retailer reported a rise of 17 per cent in online revenue and sales at
stores where customers can order via the net grew 21 per cent. But overall
growth was just 1.6 per cent.
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Sales from the internet and web-enabled stores accounted for £47.8m and has
significant potential growth for the company, says Mothercare chief executive
Ben Gordon.
The firm has already invested in an online platform, launched last year, the
extension of the web in-store facility and upgraded supply chain operations.
‘With a strong platform in place we are focussing on growth and are confident
that the business will continue to develop strongly during the coming year,’
said Gordon.
Mothercare will exploit all internet retail opportunities in the year ahead,
he says.
The firm's focus on IT follows acknowledgement that previous
under-investment was a factor in poor sales (Computing, 22 September 2004). In
the past three years, it has upgraded its tills and introduced analytics,
financial management software, e-learning and an electronic gift card scheme.
Mothercare also bought the toy shop
chain Early
Learning Centre last year. But plans to merge the two firms' IT systems are
to wait until after this Christmas rush.
Overall, UK sales rose just one per cent to £411.4m, with restructuring costs
and an accounting hit on financial liabilities dragging the results down.
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