British Airways (BA) has announced record
annual revenues of £8.5bn and increased spending on IT development by seven per
cent.
While the airline saw its profits slump £100m, it has been investing in the
IT infrastructure that will run Heathrow Terminal 5, which opens next year.
'Investment in Terminal 5 is one of our primary projects and will be ongoing
until it is up and running in March next year,' a BA spokesman said. 'But we
will also continue to invest in ba.com to ensure we stay ahead of our
competition.'
The increase in spending has been modest, he says, but productivity has
increased significantly.
'The IT department has targets to improve efficiencies and that has been
successful,' he said. 'We have rolled out systems that deliver more for less.'
In the last year BA has overhauled its engineering systems, invested in the
development of its web site and the introduction of
Google search engine technology.
And last week, it announced that trials of mobile ticketing, where an
electronic barcode is transmitted to mobile phones for check-in and boading,
could begin by the end of the year.
BA’s chief information officer Paul Coby has previously said IT is at the
heart of the business and responsible for improved results at the airline.
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