A lack of governance and an increasingly fast rate of technology change are
contributing to high rates of IT project failures.
Management consultant PricewaterhouseCoopers told
Computing that 50 per cent of projects are late or over budget and 25 per cent
fail completely. Just 25 per cent succeed.
A survey by industry forum CIO Connect
says more than 90 per cent of chief information officers (CIOs) believe poor
monitoring by the business is allowing failing projects to continue for too
long.
The Chartered Management Institute
(CMI) is calling on business leaders to improve their understanding of the
IT goals within their organisations.
Mary Chapman, chief executive of CMI, says CIOs are key to improving IT
governance by engaging with other managers when projects are failing.
‘Projects fail when business leaders lack a broad view and do not recognise
that changes occur in the environment that are no longer aligned with the
project,’ said Chapman.
Ian McCaig, chief executive of
Lastminute.com, says
CIOs cannot be expected to be the point of governance because they do not have a
view across the whole organisation.
‘You cannot tell a CIO the project is behind because HR has not been able to
get through a legal progress or it has fallen behind because the marketing
campaign could not get the ad space to run it,’ he said.
‘Most projects fail because by the time a leadership team understands a
project is going into a risk stage, it’s too late.’
McCaig says governance must sit separately to retain its impartiality,
because it is the compass for the business in terms of technology-based change
projects.
JP Rangaswami, CIO of BT Global
Services, says external sensors monitoring environmental changes can stop p
rojects failing. ‘These changes may be shifts in pricing or in what competitors
are doing, as well as the things that really differentiate us,’ he said.
‘Failing projects require transparency and the knowledge that it is
collectively beneficial to say it is going off the rails.’
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