Low-cost airline wants better understanding of any problems on its booking site
Computing, 26 Sep 2006
Low cost airline EasyJet is to use a web performance monitoring service to reduce the threat of downtime, outages and slow download speeds.
The 24x7 monitoring service will provide insight into customer’s experiences while using easyjet.com and the causes of slow speeds and outages.
It will also monitor partner sites such as insurance, car hire and transfer to ensure they are meeting the agreed service level agreements.
Easyjet.com receives millions of visitors each month and the airline realised the need for full scale monitoring while enhancing the content and partners on the web site.
Commercial systems manager Paul Curtis says knowing what the application can withstand is vital given the number of bookings received on a peak day.
‘Before implementing web monitoring, we knew customers could be having problems with our web site, but had no easy way of identifying what those specific problems were,’ he said.
‘A trial with supplier Site Confidence allowed us to view where problems were happening and view what users were experiencing first hand. This made identifying those problems far easier.’
Site Confidence provides the end-to-end monitoring service, giving real time technical information to enable problems to be fixed immediately.
‘We deal with a significant number of third parties, but we have never been able to monitor these sites in real time before and had no way of knowing if service levels were being met on a day to day basis,’ said Curtis.
‘Monitoring has also saved us considerable time in internal reporting. It used to take hours to obtain and collate data for performance updates but now it is a five minute job.’
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