The EU has started to clamp down on websites offering mobile phone services
after more than half were found to be in breach of EU consumer laws.
Following hundreds of complaints from consumers across Europe, the European
Commission launched an investigation last month.
From the 2-9 June, enforcement agencies in 27 EU member states, Norway and
Iceland investigated 558 websites to see how they complied with the Unfair
Commercial Practices Directive, the Distance Selling Directive and the
E-commerce Directive.
EU consumer commissioner Meglena Kuneva said: ”Far too many people are
falling victim to costly surprises from mysterious charges, fees and ringtone
subscriptions they learn about for the first time when they see their mobile
phone bill."
The targeted and coordinated check found various and multiple irregularities
in most sites, with six in ten presenting misleading information and 466 sites
needing further investigation.
Of the 43 UK websites checked by the
Office of Fair
Trading, nine in ten were found to need further investigation. Five were
potential cross-border cases – when the business, consumer and enforcement
agency are not all based in the UK.
Further action will now be taken against eight in ten of the 558 sites.
Companies will be contacted by the national authorities and asked to clarify or
correct problems identified. Failure to do so can result in legal action leading
to fines or closure of their websites.
For cross-border cases, national authorities will work with colleagues from
other EU authorities. The UK’s premium rate regulator Phonepayplus has already
said it will close down companies that fail to make it easy for consumers to opt
out of subscription services.
Authorities are asked to report back on their progress in the first half of
2009.
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