Science has one, and so does the arts. Medicine, too. There are academies for
almost everything, it seems. Isn't it about time that corporate social
re0sponsibility had one, too? Academies are places of higher learning, knowledge
sharing and professional rigour. They give a subject nobility. For a nascent
concept like CSR, you could argue that an academy could be a means of
ratification.
Anyone attending a CSR academy might want to understand what they're studying
first. That's no mean feat, says Ben Davies, director of membership relations at
CSR Europe, an information network for
ethical business. "The first few years of CSR Europe was spent in extremely long
meetings trying to hammer out a definition," he recalls, adding that the group
eventually decided to simply look at projects on the ground demonstrating
innovation in the general area.
"We don't call it CSR. We call it CR," says Patrick Mallon, director for
benchmark and reporting at Business in the
Community (BITC), a network of companies focusing on promoting ethical
business. It is about how businesses run day-to-day, and their general impact on
the world, he says.
Mallon's definitions are particularly important, because in the next couple
of months, BITC will be relaunching the
CSR
Academy, an initiative that it originally inherited from BERR (formerly the
DTI). "It was a virtual academy, although they had done some training through
partner organisations," says Mallon. It consisted of a web-based competency
framework and some slides on a masterclass used by different organisations. "We
didn't think the competency framework had been reviewed or evaluated in three
and a half years, and we were not sure that it was making much difference," he
admits.
BITC will be relaunching the CSR Academy as a face-to-face training organi
sation. "I want to move it into more of a mainstream resource, providing high
quality professional training to individuals with a tough job in front of them,
" Mallon says, adding that it will run courses on everything from introductory
concepts, through to integrating CSR into the business, and community
investment. "But it has to be about training with other organisations, because
the whole agenda is so wide."
Also on the cards is a professional development element, so that people will
gain some sort of accreditation. BITC is not a standards developing
organisation, so it will work with others. "I would imagine a combination of
both professional bodies and universities wanting to get involved in
accreditation," he says.
Business schools are in a unique position to help foster the development of
CSR academies, because they straddle both the academic and the business worlds.
As research associate at the University of Western Ontario's Richard Ivey School
of Business, Tom Ewart gets to see both sides of the coin, and he thinks that
there is work to do. "There is a critical gap there. Academics are responding to
their own incentive systems, and creating a lot of interesting and important
knowledge, but not all of it is relevant to the world of practice," he warns. "
Very little is communicated in a way that anyone else beyond a few researchers
can understand."
Understanding the metrics used to describe CSR is just as exciting an
opportunity for Ewart as thrashing out the language with which to speak about
it. Using advocacy and emotion to talk about sustainability is less valuable to
him than a system of what he calls evidence-based management. After all, in a
community that is trying to change the way it operates, what better subject to
discuss then outcomes?
To this end, Ewart established the Research Network for Business
Sustainability [www.sustainabilityresearch.org] as a means of bridging the gap
between academia and business. Launched three years ago exclusively by
researchers, it opened its self up to "practitioners" (CSR professionals to you
and me) roughly 18 months ago, and now includes representatives from NGOs,
industry, and governmental policymakers. Around 250 researchers and 100
practitioners are direct members of the network, which also has between 500 and
1,000 separate subscribers. Some practitioners sit on a leadership council that
identifies research priorities. It is just wrapping up the first round of a
project to synthesise all the public knowledge on those issues, which will
continue throughout the coming year.
But how easy is it to develop rules and best practices for a concept as broad
as CSR? "Institutionalising CSR is very dangerous," Davies says, adding that any
such efforts must allow for innovation on the ground, rather than introducing
too rigid a framework. He cites CSR projects as diverse as
Danone funding
local vitamin-enriched yoghurt manufacturing in conjunction with the founder of
the Grameen Bank to
Vodafone's
Safaricom subsidiary in Kenya working with local communities to use mobile
phones as a means to transfer money in the absence of local banks as evidence
that a one-size-fits all approach to CSR project management will never work.
Some of the best CSR projects are grassroots developments that become
significant in the corporation, he explains, whereas institutionalisation is
traditionally a means of ratifying concepts from the top down. "It's dangerous
to institutionalise things too much, if you look at the Vodafone initiative it
started as a social project and ended up becoming a business line of the
company," Davies says.
One of the other challenges involves organising multiple stakeholders as that
institutionalisation occurs. Who gets to define the framework for CSR, and where
do they come from? It isn't just businesses, or universities, but also
environmental lobby groups and human rights organisations, to name but two. "
Climate change, demographic change in Europe, workplace wellbeing – these are
things that can't be thrashed out by a single set of stakeholders," Davies
warns. "We are at the stage now where there is a realisation that you have to
approach it together."
In the last three or four years, those stakeholders have come together more
than in the past, he suggests, but adds that there will always be an element of
agenda setting. NGOs can't lose their legitimacy by partnering with companies
too closely, meaning that there will always be tensions within the non-profit
world as it tries to dance with the corporate one.
As CSR becomes more universally understood, a consensus between such
stakeholders could become more likely and a CSR academy will doubtless help with
that task. Davies also hopes that foundational undergraduate courses in
universities may also be able to instill some basic values in emerging
graduates. "There is a question mark among companies over a potential mandatory
module at the bachelors' level. Some universities and business schools are
looking at that," he says.
Combined efforts such as these may lead to what Mallon hopes is the eventual
full integration of CSR into business – delivering responsibility and
sustainability as a fundamental alteration of a business's DNA, rather than some
sort of surgical graft. "You are differentiating people from the core business
when you say that you have specific managers that you want to train in CSR," he
warns, adding that eventually that compartmentalised approach will have to be
challenged.
However, many observers will likely respond that it is a case of all in good
time. As a relatively nascent concept, CSR is going to need more than one
organisation fighting its corner to get it to that stage of full integration
with the rest of the business. BITC's CSR Academy is just one of them. Other
organisations with similar goals include the
European Academy for Business in Society,
and in Canada the
Sustainable
Enterprise Academy. They will all have their own angles on the topic, but a
diversity of approaches may be just what the concept needs as it begins to
mature.
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