Jeremy Darroch, BSkyB CEO
Jeremy Darroch, BSkyB CEO

Business Q&A: Sky's the limit

Jeremy Darroch discusses BSkyB's first set numbers since he stepped up to the role of CEO

Written by Cantos.com

These are your first set of results as chief executive of BSkyB. What’s your take?

I’m pleased with the results that we’ve posted. I think the business did well over the second quarter.

We have continued to grow our total number of gross customers, net customer additions were up in line with our target of getting to ten million by the end of the decade and we’re continuing to see a higher propensity of new products throughout the base, so almost one in two customers now take more than one product from us.

Sky Plus in particular did very well, we’re leading the market in broadband and fixed line telephony. Sky One, Sky Movies and Sky Sports all had very, very strong Christmases. And financially the business is on track as well.

But picking you up on some of the detail, looking at the gross additions ­ 385,000 ­ that looks a little bit on the low side. What does this say about the competitive landscape out there and the cyclicality of your business?

I think the overall backdrop that we operate in is a combination of what the competition are doing, the general economic environment (which, as you have heard from many others, was a bit more challenging over Christmas), but also our own approach to the market.

We took a decision 12 months ago to focus very much on the quality of new customers. And that’s meant that we have dramatically reduced the level of viewing package discounts that we offer today versus a year ago.

So just to be clear then, you mentioned the ten million subscriber target by 2010 and the kind of average revenue per user growth figures that we are looking at. Even in these tougher economic times, the targets still stand, do they?

Yes, they do.

And to what extent were the first half profits impacted by headwinds, like the Premier League contract and your basic channels coming off the Virgin Media platform?

Quite significantly. In the first half that affected us to the order of £75m, the bulk of that was the Premier League contract but also the non-carriage of our channels on Virgin had an effect as well.

As we move to the second half, the Premier League effect will stay this year but we’ll gradually see the Virgin effect in the base, and therefore year on year we’ll see profit growth accelerate as we come out of this financial year and then into 2009.

Average Revenue Per User is up 7% at £421. How much further do you think there is to go if we put all this together in terms of ARPU?

There’s no reason at all why ARPU can’t continue to grow pretty consistently from here on in. We certainly saw very strong growth in the first half of this year. The rate of growth will ameliorate in the second half of this year.

But thereafter as we continue to get more customers to take more and we widen our product set and from time to time we take pricing as well, then we should be able to see ARPU continue to increase over time.

But it’s still a very, very competitive market out there. So what’s your strategy for staying ahead of the competition? Is it the programming side? Or is it technology?

Well, we’ve done well as a business over a long period of time by staying very focused on the marketplaces that we operate in and on our customers. And so we’ll continue to do that.

For the full interview and more FD, CFO and CEO online programming go to cantos.com

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