Debt management industry makes tough call on debt

The debt management industry, which has been vilified from all quarters over allegations of mis-selling, will be more tightly regulated in the future

Written by Kevin Reed

But questions remain as to who will do the regulating, when it will begin and whether enough will be done to satisfy current concerns.

Philip Long, head of corporate recovery at PKF, says the industry is one that undoubtedly needs to be regulated because individuals are being fed through IVA factories when often bankruptcy would be the best option.

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Long cites the situation where a financial adviser passes on a client to an insolvency practitioner without providing adequate advice over the phone, as a typical problem.

There are several options on the table for regulation. The government argues that the Consumer Credit Act, which comes into law from next April, will give the Office of Fair Trading greater powers to watch over the industry. But the Insolvency Practitioners Association is not content that that will be enough.

IPA chief executive Nick Sabin has concerns over the timeframe in which the OFT will be able to get round to managing the companies while dealing with updating 250,000 licenses.

The IPA is now talking with the Money Advice Trust and similar bodies to establish standards for advice provision instead, which could stretch from public and voluntary bodies such as the Citizens Advice Bureau, to debt management companies.

The IPA is also talking directly to debt businesses about an accreditation scheme that would cover consistent and timely best advice, impartial advice, training for staff and corporate governance. But nothing has yet been finalised.

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