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Risky Business

A blog by Martin Williams, external affairs spokesman of Graydon UK, focusing on business risks - from fraud to late payment. Martin has has spent the last 35 years in the credit information industry, and has been with Graydon UK, one of the top five commercial credit agencies in the UK, for the last 20. Apart from his PR duties, he teaches credit analysis to risk professionals and helps educate SMEs on the importance of maintaining a good credit rating. Martin is a Fellow of the Institute of Credit Management and is a sitting member of the Institute's Think Tank. He was also honoured by Credit Today, after being included on their Credit 100 list of people who have had the greatest impact in the credit industry during 2008, 2009 and 2010.

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Sort out the credit sloths

31 May 2011 Martin Williams

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MORE RESEARCH has come to my attention from BDRC Continental on behalf of BACS, saying that SMEs continue to suffer from slow-paying bigger clients - average wait time - 39 days beyond terms.

There's nothing particularly earth-shattering about this news, although the research does pick up a big improvement in how public bodies pay their bills, while 33% point the finger clearly at larger private limited companies for being the worst offenders.

Slow payments of trade debts is an age old problem for SMEs, but in a "dog eat dog" world, will bigger private organisations ever decide to forgo the obvious financial advantages of holding on to money that effectively isn't theirs ? I doubt it very much.

Legislation is in place that allows businesses to claim statutory interest on overdues, but SMEs are generally too frightened to use it in case they aggravate their customers.

No-one is going to change business culture overnight, but SMEs can help improve their cash flow situations by taking direct action themselves.

Firstly, SMEs must ensure they state their payment terms on credit application forms and invoices.

They should always ask a customer whether they will need to quote a purchase order on any invoice submitted. Before any due date, but after delivery of the goods or services being invoiced for, make sure the client is happy with what they received. This phone call will eliminate the possibility of the client using the stalling tactic of blaming non-payment of an invoice on a product/service quality issue.

There are hundreds of tips one can give to SMEs. Perhaps readers of this blog can add a few more to my short list

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Visitor comments

Keep on top of it

The best advice that I can give SMEs is to keep on top of payments and always follow up if they become overdue. Don't ever let it run - once you have let them pay late once without comment they will do it again. I issue a written reminder two weeks after the bill falls overdue and follow up with a phone call, then a second written reminder a week later. On the first reminder I warn that interest and charges will be added on the second reminder - and then I do what I say. Often the phone call sorts it out, although if it is a large local authority client even finding the right person to talk to can be a problem. And don't be afraid of them. Be clear, consistent and willing to negotiate, but remember that in the end they have to pay you in accordance with your terms. Bullying you into accepting late payments is unacceptable.

Posted by: Frances Coppola , 31 May 2011

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