CIoT president joins HMRC to oversee customer charter

CHRIS JONES, president of the CIoT, has been appointed by HM Revenue & Customs to supervise its reinvigorated customer Charter.

The institute president, whose leadership is set to end in May, will use his experience and expertise in holding “HMRC to account for their performance against the refreshed Charter”.

One item high on the agenda for Jones will be to ensure that the public are kept up to date and treated respectfully when using the department’s new digital tax system.
HMRC’s Your Charter aims to ensure that the public are dealt with fairly, accurately and respectfully by them.

“I am excited about the challenge to uphold the spirit and intention of the Charter and to support HMRC to deliver the level of service to which they aspire, especially as we face the opportunities presented in the new digital age,” said Jones, who becomes one of five external stakeholders on the new HMRC Board Sub-Committee, effectively representing 30 million UK taxpayers.

“I see this role as an opportunity to promote better customer service by HMRC and work with the other members of the sub-committee to ensure the views and experiences of a wide range of stakeholders are taken into account by HMRC,” continued Jones, who last week presented former chancellor of the Exchequer Kenneth Clarke with the CIoT’s honorary fellowship.


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