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09 Feb 2010
The chairman of SAP, the financial software company, admitted the business has lost the trust of its customers.
Chairman Hasso Plattner said he and the management at the company had made errors, however he added SAP would restore customer confidence, the Financial Times reported.
Plattner admitted it was a mistake to try to increase support service fees by up to 22% last year, the middle of the economic crisis, which was met with severe backlash from user groups.
"This is nothing that can be put into Léos' shoes. We have made a mistake… I was personally involved in decisions about the maintenance fees," said Plattner.
The company later backtracked and charged customers 18% of their licence fee for the Standard Support package.
Plattner confirmed SAP would continue to have two CEOs similar to other companies such as Microsoft.
"Microsoft had its best times when Steve Ballmer and Bill Gates were working together," he said.
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Briefings
By looking at the reasons supplier statements became unfashionable, and the reasons why it is different today, this paper delves into the many benefits that can be obtained by automating the process.
Having a real and true view of your organisation’s current financial position, and having the right systems and processes in place, will ensure that you can make strong choices and are ready to capitalise on opportunities
AccountancyAgeInsight is a frequently updated resource centre for finance professionals, offering a free and easy-to-use digital library of briefings, white papers and other information resources. 
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