24 Oct 2006
A number of Sage users have contacted Accountancy Age to complain about problems with Sage Line 50 2007. Users have said that the reporting side of the software does not work at all, and have also complained that the patches to solve problems are too big and take too long to download.
Greg Ford, managing director of the Sage accountants division, acknowledged that Sage had encountered problems with the latest version of Line 50, but promised that Sage was doing all it could to solve the problems.
'I must apologise to customers for the problems they have encountered. We have done all we can to resolve the problems. Line 50 has a fantastic track record, and it is upsetting and frustrating when things go wrong' said Ford.
Ford said the problems with Line 50 2007 were a result of new enhancements to the package. More powerful reporting features were added to Line 50 2007. This is where the problems cropped up.
'There was a significant change with the introduction of this new technology. We wanted to make Line 50 2007 a better product, but the technology has gone against us. We a responding well and I am proud of the way we are putting it right,' he said.
Ford said Sage had written to all the accounting practices and business partners that had experienced problems, and had made patches available on the web for customers who had experienced problems.
For the supposed market leader, this is a disaster. For we accountants, it is almost a meltdown situation.
This has gone on for weeks - to get support we have to wait for up to 25/30 minutes.
What can we do? Look elsewhere, maybe!
After last week's announcement of the sale of PTP, the future looks ever bleaker.
Posted by: david hill, 27 Oct 2006 | 00:00
Surely, surely as part of Sage's testing procedures they undertake a scenario which includes printing a report??
Saying that "technology has gone against us" is nothing short of spectacualr for a FTSE 100 technology company; coupled with the fact that they are "proud of what they have achieved".
I think I will now be looking at other credible vendors in the SME space, as this really did just break the camels back, as far as I am concerned.
Posted by: Ron, 29 Oct 2006 | 00:00
This is simply some of the worst software I have had the displeasure of having to use in my entire life.
Right now I'm waiting... and waiting... and waiting... and waiting... and waiting... and waiting...
For Line 50 to simply spit out a profit report that I've seen other software do in literally seconds...
This is simply the most miserable **** I have ever seen.
Posted by: Jeremy, 14 Dec 2008 | 00:00
I've just wasted another 18 minutes of my life waiting for a statement report to find that Sage is "not responding".
Biggest mistake ever upgrading to their latest version. My client was conned by their sales team who told him that there'd be no support on the previous Line 50 version he had.
Posted by: Ronnie Morris, 14 Sep 2009 | 00:00
What a waste of time and money have just installed new version of sage for a client who was conned into having it being told he would not be covered if needing sage support. Nothing but problems with screen freezing when trying to print invoices and error messages coming up. Nightmare
Posted by: Jane Ekins, 18 Nov 2009 | 00:00
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