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09 Dec 2003
The product, known as CRM 1.2 was unveiled yesterday, and is available in 47 countries worldwide and in eight languages.
It is accessible via Microsoft Outlook and the web.
Michala Alexander, CRM product manager, Microsoft Business Solutions said: 'The overarching goal of Microsoft CRM is to help companies increase business profitability by providing a solution that achieves superior customer service and improves efficiency.'
Alexander said the product was easy to use, customise and maintain and could be integrated with other business systems.
MBS owns both Navision and Great Plains.
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Briefings
By looking at the reasons supplier statements became unfashionable, and the reasons why it is different today, this paper delves into the many benefits that can be obtained by automating the process.
Having a real and true view of your organisation’s current financial position, and having the right systems and processes in place, will ensure that you can make strong choices and are ready to capitalise on opportunities
AccountancyAgeInsight is a frequently updated resource centre for finance professionals, offering a free and easy-to-use digital library of briefings, white papers and other information resources. 
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