Debenhams blames IT systems for VAT delay
Debenhams is yet to pass on the 2.5% cut in VAT to customers, citing delays in updating store systems
Despite media reports suggesting otherwise, a spokesman for the retailer said
the store wasn’t refusing to implement the change, and welcomes the VAT
reduction from 17.5% to 15%. He said Debenhams was still compensating Christmas
shoppers despite the delay in updating systems.
‘We’re looking to pass on savings to customers in other areas. There are lots
of in-store concessions,’ he said. The spokesman said he was unable to comment
on why competitors have been able to introduce the change onto systems within
the specified time but confirmed the new rate will be implemented on store
systems by Monday.