Ebay has told the Government that instead of penalising people who want to
resell unwanted event tickets it should clamp down on freebies for “VIPs and
corporate bigwigs”.
The online auction site responded to the Government’s warning that if event
organisers and ticket agencies don’t do more to clamp down on ticket touts it
will consider legislation.
Andy Burnham, culture secretary, said
the Government would initially push for a voluntary agreement that tickets for
certain "crown jewel" events will not be sold on the secondary market.
This will be similar to the list of sporting events that must be available to
free-to-air television and is likely to include sporting world cups and other
high-profile events.
However
Ebay
retaliated by saying that genuine fans do not hog tickets.
“Often the only way genuine fans can get hold of a ticket is through sites
such as Ebay. The real problem here is that up to a third of tickets for key
sporting events are allocated to VIPs and corporate bigwigs,"
“We will of course examine the Government’s proposals and listen carefully to
what it has to say. But if the Government does not insist that event promoters
guarantee refunds beyond cancellation rights, why should fans be prevented from
reselling spare tickets just because they can no longer go or their team is
knocked out?," Ebay said.
The Government has already reached an agreement with leading operators
including Ebay that sales of tickets for charitable events, such as Live 8, and
events that receive public subsidy, such as the
BBC
Radio 1 Big Weekend events, will be prevented in the future.
It said it will now work with the
Society
of Ticket Agents and Retailers (STAR) to deliver a new code of principles
for the ticketing market that meets consumers’ needs.
This is likely to include a limit on the number of tickets sold to each
person; clear refund policies; improved distribution, allocation and exchange
arrangements; and fair terms and conditions.
However
Ticketmaster
UK managing director Chris Edmonds warned that any changes must be fair to
fans.
"The secondary ticketing market exists because of supply and demand.
Consumers that want to attend an event will seek out all purchase options that
may be available to them, even if those options exist within the resale market.
Most tickets are purchased for actual use, rather than resale.
"We understand the Government’s desire to single out a limited number of
‘crown jewels’ events but the best solution for consumers and the UK events
industry would be to deliver safe and transparent ticket exchange and resale
solutions across all events," he said.
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