Nearly nine out of 10 IT outsourcing agreements produce a return on
investment (ROI) of 25 per cent or better, but businesses are still failing to
realise the full benefits, says
Deloitte’s 2008 outsourcing survey.
Nearly two-thirds (64 per cent) of the 300 senior executives questioned by
the consultancy cited cost reduction as the main attraction of outsourcing.
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And only 34 per cent of respondents said they were using ideas from their
service provider to make significant structural changes to their organisation.
But focusing on immediate gains leaves companies in danger of missing out on
wider rewards such as the provision of forward-thinking business strategies,
according to Deloitte partner Neville Howard.
“There is a risk that organisations just outsource and then throw the baton
across to the provider, expecting them to provide all the benefits with very
little input from the client,” said Howard.
Reduced spending is only one way to measure ROI. But as the US credit crunch
continues to drain confidence in global economic prospects, cost remains a valid
focus, said National Outsourcing Association
director Mark Kobayashi-Hillary.
“We have spent years talking about the benefits of partnering with experts as
a way of improving service, but in times of economic distress it is
belt-tightening rather than long-term strategy that will be the norm,” he said.
“Given the present uncertainty, it is highly likely that outsourcing in the
near future will be about cost rather than flexibility.”
India’s dominance of the global outsourcing market is expected to grow over
the coming year, according to Indian IT trade association
Nasscom.
Overall revenue will grow to $64bn (£32.5bn) in 2008, of which $40.8bn
(£20.7bn) will be located outside India, according to figures published last
week.
Indian suppliers are likely to double their share of the UK IT outsourcing
sector over the next five years, according to predictions from analyst
Pierre Audoin Consultants.
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