The
Chelmsford
YMCA may be a charity but its trading arms are vital lifelines for ensuring
its continued existence.
Using a profit-making arm, in the form of a nursery, to subsist charity work
is still a relatively new concept for the 130-year-old organisation, according
to current chief executive Rowena Kerslake.
The opportunity to use a profit-making arm to underpin the charity arose in
1995 when a childcare business renting the YMCA's rooms was forced to close.
Twelve years later, she agrees this was probably a blessing in disguise for the
Christian organisation.
When Kerslake began heading up the childcare programme in 1998, the YMCA
doubled its intake of children and expanded its services to that of an
after-school club.
But the charity began to rely heavily on the nursery's profits, creating an
unhealthy stress on the childcare business. Kerslake wanted this to stop when
she took over as chief executive in 2001.
With that in mind she increased the number of intakes to keep profits at a
reasonable level without driving up the cost of childcare to parents. The entire
operation increased to cater for up to 89 children between the ages of three
months and 12 years, while after-school and breakfast clubs run by YMCA
childcare staff were also opened at surrounding schools. Holiday play-schemes
were also introduced and run as the need increased during holidays.
Kerslake, however, is still mindful of conducting business in keeping with
the ethos of the charity.
But this approach has done few favours for the profit-making arms - the
downward trend of the charity's net income is evidence of this. The nursery also
offers lower fees - charging £170 a week for babies, compared to their
counterparts in the town, which charge up to £190. In addition, while there were
absolutely no reserves previously, the organisation has begun to accumulate
reserves - equivalent to three months' running costs - since 2004. This has
equated to an average of £20,000 a month - yet the current balance runs to just
£36,000.Factors such as the increase in minimum wage, the high cost of
maintaining their premises, expensive utility bills and a high turnover of about
a third of the youngest staff impede growth.
'My ideal would be to grow the trading company outside of the childcare in
some shape or form. There's a limit to how much childcare we want offer, as it
is a personal service, which risks becoming impersonal if it were too big.
'I would like to take the onus off childcare and find alternative profit
making ventures, along the lines of something that would fit in with our ethos,'
says Kerslake.
The organisation is in the fortunate position of owning thefreehold: 'There
are some options which we could take outagainst the building. But theboard is
not anxious to do that while we are not in a crisissituation as they don't want
to threaten the freehold of the charity.
'But if we were running a true business, we would have done so and looked for
outside investment,' she says.
The coffee shop is also somewhat defunct, due to its physical location on the
property opening onto the actual nursery areas.
Kerslake says only staff and the youth club really make use of it - and
minimally at that - since it would present problems to allow public to access
the shop, as they would then have access to the childcare areas.
'At the moment we're in a position such that the trading arm just about keeps
us from being in the red. I want to turn that around to achieve a positive
benefit, especially as the climate of fundraising becomes more difficult.
'I think the trading arm needs to think of itself as a business. I would like
to get it to be more lucrative,' says Kerslake.
The main challenges:
• To turn the nursery into a more lucrative business
• Reduce staff turnover
• How to tackle downward net income
• Reduce costs of building maintenance
• How to recussitate defunct coffee business
Click here to hear how our experts from HSBC and
others think Rowena Kerslake should move forwards
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