India is dominating the UK outsourcing market, as the country's firms
continue to win favour with IT managers.
Out of 320 contracts studied by advisory company
EquaTerra, 57 per cent had opted for
offshoring - a rise of 10 per cent from the previous year. And 100 per cent of
these agreements use companies based in India.
The subcontinent's firms are also outpacing their US and European rivals for
client satisfaction. Four of the top five ranking service providers are based in
the Asian country, according to the study.
"Business people are making the decision to outsource to India because they
can’t find the same resources in the UK," said EuqaTerra Europe managing
director Phil Morris.
"Indian firms such as Wipro and
TCS are achieving real satisfaction in
providing skills, flexibility and quality of work and the globalisation of
services will require larger, more global suppliers such as
Accenture,
IBM and HP
to reposition their overall delivery models and structures in order to keep pace
with newer market entrants," he said.
The EquaTerra survey looked at £34bn-worth of IT outsourcing contracts,
equivalent to three quarters of the total market.
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